Cancellation Policy:
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Your appointments are very important to us, it is reserved especially for you.
We understand sometimes it will need to be rearranged; therefore, we respectfully request at least 48 hours notice to cancel.
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If you cancel within 48 hours, we will require 50% of your missed appointment. This total includes your Booking Fee.
If you No Show, you will be required to pay 100% of your missed appointment (minus your Booking Fee) and will be required to pay 100% for any future appointments. This will be non refundable.
If your card is stored on file, we will charge your card. If not, we will send a text with the bank details to transfer.
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If you are more than 15 minutes late, your appointment will be cancelled and you will lose your Booking Fee (minus your Booking Fee) and will have to rearrange. We will take another Booking Fee and you will be charged 50% of the appointment you missed due to being late.
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As a courtesy, we ask you to inform the salon if you are running late. If we can not accomodate the full service, we will do our best to do as much as we can but you will be charged the the full service that was booked. For example, you have a Full Head Foils and a Blowdry booked in and run 10 minutes late, we may only have time for a Half Head Foils and a Blowdry, but you will still be charged for a Full Head Foils and a Blowdry.
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Client Booking Fee:
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Booking Fees are NON REFUNDABLE
Due to last minute cancellations and no shows, we are introducing a booking fee for every client.
This will be a small amount that will be taken off the final amount of your bill. Most colours and cuts will be a £40 booking fee. A Colour Correction will require a higher Booking Fee due to extra time.
Your appointment can be rearranged up to 48 hours before your appointment time and the booking fee will be moved across to your new appointment. Any changes to your appointment within the 48 hours before your appointment, your booking fee will be lost and you will need to pay another.
Booking Fees will not be taken when online booking using the card you provided. We will contact you with bank details you can send it over to or you can pop into the salon and pay at the same time as your consultation or patch test.
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Change of mind:
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Please make sure you know what you would like at time of booking as it is important for our timings to ensure we can fulfil your requirements.
We cannot offer price adjustments for a change of mind or downgrades for a service that was booked in. For example, If you had a Colour and Cut booked in and you changed for mind at the appointment and did want the Cut and just wanted a rough dry, we will treat this as a last minute appointment and you will be charged 50% of the Cut.
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Please let us know more than 48 hours in advance if you would like to adjust your appointment to avoid the Cancellation Charge.
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Booking Online:
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Please read our terms and conditions before booking online. By booking online you confirm you agree to our terms and conditions. Your card will not be charged for an upfront payment and you be sent a text asking for a Booking Fee to be sent across by bank transfer or paid in the salon.
Payment details will be stored on your profile and be used to charge a 50% Late Cancellation Fee or 100% No Show Fee if you fail to show for this appointment or any future appointments, irrespective of how they are booked.
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Service Guarantee:
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Your satisfaction is our highest priority. If you are not completely satisfied with your service, please let us know within 3 days of your appointment. We are committed to making any necessary changes as soon as possible after your appointment. If you turn down 3 appointments that were offered to you at the nearest convenience for both the salon and the client then unfortunately our offer will expire.
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