Your appointments are very important to us, it is reserved especially for you.
We understand sometimes it will need to be rearranged; therefore, we respectfully request at least 48 hours notice to cancel.
Failure to do so will result in a strike on your appointment history. Failure to attend appointment will also result in a strike.
After two strikes, we require 100% non refundable booking fee at time of booking.
We reserve the right to enforce our non refundable booking fee on anyone who has cancelled an appointment over 2 hours long after the first strike.
Client Booking Fee:
Due to last minute cancellations and no shows, we are introducing a booking fee for every client.
This will be a small amount that will be taken off the final amount of your bill. This amount will be discussed at your consultation.
Your appointment can be rearranged up to 72 hours before your appointment time. After this time, your booking fee will be non refundable.
Please make sure you know what you would like at time of booking as it is important for our timings to ensure we can fulfil your requirements.
If an appointment is changed on the day, you will be charged the original appointment cost unless the new service is a greater cost.
A 50% non-refundable booking fee will be required at time of booking to secure your appointment. If you book online, we will call you to collect the payment over the phone.
If we cannot contact you within 5 working days, we will cancel the appointment.